This policy explains what information we collect, why we use it, and the choices available to you when you visit alchemyos-6.polsia.app or contact Alchemy Creatives.
1. Scope
This Privacy Policy applies to information collected through the Alchemy Creatives website, quote and contact experiences, partner inquiries, newsletter signup, and related communications. It does not apply to third-party websites or services that we do not control.
2. Information you submit
When you use a form, you may choose to provide information such as your name, email address, phone number, company, project description, service or material needs, budget or timing, uploaded-file details, and any message you send us.
- Quote requests: project details and contact information needed to review and respond to your request.
- Contact and partner inquiries: the information needed to answer your question or discuss a collaboration.
- Newsletter signup: your email address and the signup source so we can send requested updates and manage subscriptions.
3. Technical and analytics data
When you browse the site, our hosting and analytics systems may receive the page path, browser and device information, timestamps, referring URL, and campaign information such as UTM parameters when those are present. We use this information to understand site performance and improve the customer experience.
For page-view analytics, an IP address may be transformed into a short, one-way hash before it is recorded. We use the hashed value for aggregate analytics and do not use it as a substitute for identifying you directly.
4. Local quote-draft storage
The quote form may save an unfinished draft in your browser's local storage so that you can return to it later. This draft stays on your device until you clear it, your browser removes it, or the application replaces it. Local quote-draft storage is separate from a submitted quote; information is sent to us only when you submit the form.
5. How we use information
We use information to respond to requests, prepare and manage quotes and projects, provide customer support, send newsletter messages that you requested, understand how the site is used, prevent abuse, maintain security, and meet legal or operational obligations.
We do not use submitted project information to make automated decisions about your eligibility or credit.
6. Sharing and service providers
We may share information with service providers that help us host the website, operate the database, deliver email, provide analytics, or support business operations. These providers may process information only as needed to provide services to us. We may also disclose information when required by law, to protect the site and its users, or as part of a business transfer.
We do not sell personal information. We do not share your contact information with unrelated advertisers for their own marketing.
7. Retention and security
We retain information for as long as reasonably needed to respond to you, complete or document a project, maintain business records, honor communication preferences, resolve disputes, and meet legal requirements. Retention periods vary by the type and purpose of the information.
We use reasonable administrative, technical, and organizational safeguards designed to protect information. No website or electronic transmission is completely secure, so we cannot guarantee absolute security.
8. Your choices
You can choose not to submit optional information, clear local quote drafts through your browser settings, and unsubscribe from newsletter messages using the unsubscribe option in those messages. You may also contact us to ask what personal information we have about you, request a correction, or ask us to delete information where we are not required to keep it.
9. Children's privacy
This website is intended for adults and businesses. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, please contact us so we can review and remove it where appropriate.
10. Policy changes
We may update this policy when our practices, services, or legal obligations change. The updated date at the top of this page indicates when the policy was last revised. Your continued use of the site after an update means the revised policy applies to future use.
11. Questions
If you have a privacy question or want to make a request about your information, please use our contact page. We will review your message and respond as appropriate.